Summary guideline

 

  1. INTRODUCTION………………………………………………………………………………..……..….………………..…..2
  2. HOW WE COLLECT PERSONALL DATA…………………………………..……..….…………………………………2
  3. WHAT PERSONALL DATA WE COLLECT…………………………………………………………………….2
  4. HOW WE USE PERSONALL DATA…………………………..……………………………………………………………2
  5. LEGAL BASIS……………………………..……………………………….……………………………………………….….2&3
  6. SHARING PERSONALL DATA………………………………………………………………………………………3
  7. RETENTION PERIOD OF PERSONALL DATA………………………………………………………………………….3
  8. SECURITY OF PERSONALL DATA……………………………………………………………………………………..…3
  9. LEGAL RIGHTS……………………………………………………………………………………………………………………4
  10. CONTACT DETAILS……………………………………………………………………………………………………………4

 

  1. Introduction – Who we are?

RSS logistics provides transport and shipping services to corporate and individual clients. RSS respects your rights including your right to the protection of personal data and privacy and measures have been implemented to ensure that we protect your privacy and secure your personal information.

This Privacy Notice explains how RSS Logistics collects and uses your personal data, why your personal data will be used, for how long it will usually be retained, which are your rights and how you can exercise them and in general provides all necessary information to ensure that you are aware about the processing of your personal data and that you have their control.

  1. How we collect your personal data?

We collect your personal data either from you directly, or from a member of your family or from your employer or the person who receive our services on your behalf.

  1. What data we collect?
  2. Identity data: first name, last name, ID number, passport number etc.
  3. Contact details: email address, telephone number, address etc.
  4. Financial data: billing information and payment card details etc.
  5. CCTV Footage in case you visit our office
  1. How will we use your personal data?

We will use your personal data only in the following cases:

  1. To provide the services you request
  2. To ensure the safety and security of people in our premises

In our premises we operate closed circuit television (“CCTV”)  to ensure the security and safety of our employees, customers and visitors, to detect and prevent criminal offences and to protect our facilitates. These CCTV cameras record continually and images of you may appear in these recordings.

  1. Communicate with you
  2. Marketing communication:
  3. Claim Management:

We may use and process your personal data to manage and/or settle any claim or dispute you may have and/or to initiate or defend any legal action.

  1. Which is the legal basis we use for processing your personal data?

We will only use your personal data when the law allows us to. Most commonly, we will collect, use and process your personal data based on at least one of the following legal grounds:

  1. Where we need to perform the contract, we have entered into with you;

We will process your personal data when it is necessary to perform our contractual obligations such as the contract between us to provide you with our services.

  1. When it is necessary to comply with a legal obligation:

For example, we may be obliged by law to share your personal data with regulatory authorities. Likewise, we are obliged by tax laws to retain certain data for specific time period

  1. Where we have legitimate interests or third party’s legitimate interest. In this case we will ensure that there is a balance between our legitimate interests and your fundamental rights and freedoms.

For instance the CCTV in our stores is based on legitimate interest we seek. These legitimate interests are to ensure your safety and security, our customers, visitors, our facilities and our employees. 

  1. Sharing your personal data

We recognize that your personal data is valuable, and we take all reasonable measures to protect them while it is in our care. In doing so, we only share the personal data that is absolute necessary. We may also share your personal data with other internal departments within RSS Logistics and other partners.

In certain cases it may be necessary to transfer your personal data to third countries outside EU. In such cases, we will proceed with the transfer only if the conditions set out in data protection laws are met. We never transfer personal data outside EU unless the protection of such data is guaranteed from the third party.

We do not sell any of your personal data to any third party.

  1. Retention period

We will not retain your data for longer than is necessary to fulfill the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means. We must also consider periods for which we might need to retain personal data in order to meet our legal obligations or to deal with complaints, queries and to protect our legal rights in the event of a claim being made.

When we no longer need your personal data, we will securely delete or destroy it.

For example:

  • Your contact details which are used for marketing communication will be processed until the day you withdraw your consent or until you object to the processing.
  • The footage collected from the CCTV is stored for a three months period and then is deleted.
  • Your information will be stored for the period of at least 6 years in accordance with tax laws.
  1. Security of processing of your personal data

In order to protect your privacy and protect your personal data against unauthorized access, improper use or disclosure, unauthorized modification, accidental loss, destruction or damage we have implemented appropriate organizational measures such as policies and procedures and technical measures. 

  1. Your legal rights

You have the following rights in relation to the personal data we hold about you:

  • Request access and information in relationto your personal information. This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correctionof the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasureof your personal data. This enables you to ask us to delete or remove personal data under certain circumstances
  • Object to processingof your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request transfer of your personal information in an electronic and structured form to you or to another party .This enables you to take your data from us in an electronically useable format and to be able to transfer your data to another party in an electronically useable format.
  • Withdraw consent. In circumstances where you may have provided your consent to the processing of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

Please note that some of the above rights may be limited where we have an overriding interest or legal obligation to continue to process the data or where data may be exempt from disclosure due to professional secrecy obligations.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

If you have a concern about the way we are collecting or using your personal data or wish to make an internal complaint, you may contact us by e-mail

  1. Contact details:

If you have any questions about our GDPR Policy, please contact us by:

Sending an e-mail to: Info@rsslogistics.com OR

Call us on: + 357 26343775

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